Boost your expertise in utility industry solutions with our specialized SAP ISU-CRM Online Training. This course is designed to help professionals understand SAP ISU CRM Content for managing customer interactions, service requests, billing, and sales processes within utilities. The training covers integration of ISU with CRM, enabling seamless handling of customer data, contract management, complaint tracking, and service operations.

Our SAP ISU CRM Functional Course provides a detailed curriculum with real-time scenarios, ensuring practical knowledge and hands-on experience. Guided by industry experts, learners will gain the skills required to optimize customer relationship processes in utility companies. Whether you are a beginner or an experienced professional, this training enhances your career in SAP utilities domain.

After completing the course, we support you in clearing interviews and guide you to achieve SAP ISU CRM for better career opportunities. We ensure 100% satisfaction with our training approach, offering the best quality real-time online training that prepares you for both practical project scenarios and professional growth. Our commitment goes beyond course completion, providing you with the confidence and expertise to succeed in the SAP domain.

SAP ISU CRM Functional Course Content

• IS-Utility/CCS application components
• Integration of IS-Utility/CCS with standard SAP system
• Execution of the most important business processes
• Customer information
• Master data
• Move-in/out handling
• Device maintenance
• Meter reading
• Billing and invoicing
• Energy data management
• Contract accounts receivable and payable
• Waste management
• Regional structure
• Scheduling
• Commercial master data
• Business partner
• Contract account
• Contract
• Technical master data
• Connection object
• Connection
• Premise
• Installation
• Point of delivery
• Device
• Equipment
• Functional locations
• Material

SAP CRM Sales

SAP CRM Marketing

SAP CRM Service

• Process overview: involved objects (SAP CRM/SAP IS-U/SAP BW)
• Process overview: utility contracts for residential customers, followup processes, and marketing for utilities
• Middleware: general concepts
• Middleware replication: integration of business partners and technical objects
• Products in SAP CRM, master data templates in SAP IS-Utility
• Replication of SAP CRM service contracts to SAP IS-Utility
• Initial download
• SAP IS-Utility contacts and SAP CRM activities
• Configuration of Interaction Center WinClient in SAP CRM
• Settings regarding marketing campaigns
• Processes in IC WebClient, KAM Portal for commercial and industrial customers

SAP CRM Technical Course Content

I. Basics of SAP CRM Basic SAP GUI Navigation

• Introduction to SAP CRM
• CRM Functional Overview
• Master Data
• Transactional Data

II. Object Oriented ABAP ( OO ABAP )

• Classes
• Methods
• Inheritance
• Polymorphism
• Interfaces
• Events
• Exceptions ( Class Level & Method Level )
• Building Global Class

III. BSP ( Business Server Pages )

• Page Flow Logic
• MVC ( Model View Controller )

IV. CRM 2007 Web UI

• Generic Interaction Layer ( Basics )
• Business Object Layer
• Presentation Layer
• Simple Objects
• UI Component Development and Enhancement Concepts
• Views
• View Sets
• Custom Controller

V. CRM 2007 Web UI .. ( Continued )

• Window
• Navigation Links
• Component Interface and Usage of Components
• Cross Component Navigation
• Editable Overview Pages
• Form View
• Table View
• Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )

VI. CRM 2007 Web UI ..( Continued )

• Component Set
• Enhancement Set
• Enhancement of Generic Interaction Layer Component
• Component Enhancement Examples.
• Global Data Context
• Pop up Windows
• UI Configuration
• Transaction Launcher.

VII. Profitability Analysis Configuration

VIII. Easy Enhancement Workbench.

IX. Actions

X. BADI and Function Modules.

XI. Middleware

• Introduction to CRM Architecture and Middleware
• Connection to SAP Back-end system to as SAP CRM System
• CRM Middleware / Administration Console
• Messaging BDOC.
• Initial Load
• Delta Load
• Request / Data Flow
• Configuration & Monitoring
• Custom Data Exchange between CRM and ECC