Enhance your SAP skills with our expert-led SAP CS (Customer Service) Online Training designed for professionals aiming to master customer service processes in SAP. This course covers core topics such as service orders, notifications, warranties, maintenance processing, resource planning, and integration with SAP SD, MM, and PM modules. Participants gain hands-on experience through real-time projects and case studies, ensuring practical knowledge of service management and customer support workflows.
Delivered by certified trainers, our SAP Customer Service Training provides flexible online sessions, 24/7 system access, and certification guidance. By completing this training, you’ll develop the expertise to streamline service operations, improve customer satisfaction, and drive business success in today’s competitive enterprise environment.
After completing the course, we support you in clearing interviews and guide you to achieve SAP CS (Customer Service) Online Training for better career opportunities. We ensure 100% satisfaction with our training approach, offering the best quality real-time online training that prepares you for both practical project scenarios and professional growth. Our commitment goes beyond course completion, providing you with the confidence and expertise to succeed in the SAP domain.
Course content
Module 1: SAP Architecture
Module 2: SAP Project Landscape
Module 3: ASAP Methodology
Module 4: Overview on Customer service
Module 5: CS Integration with Other Modules
Topic 1: CS-SD Integration
Topic 2: CS-QM Integration
Topic 3: CS-FI Integration
Topic 4: CS-CO Integration
Topic 5: CS-PP Integration
Topic 6: CS-MM Integration
Topic 7: CS-HR Integration
Topic 8: CS-PS Integration
Module 6: Organisational elements in Customer service
Module 7: Master data in Customer service
Topic 1: Installed Base Management
Topic 2: Functional Location
Topic 3: Equipment
Topic 4: Serial Number Management
Topic 5: Work Centre
Topic 6: Cost Centre
Topic 7: Activity
Topic 8: Activity Pricing
Module 8: Warranty & Types
Module 9: Master warranty
Module 10: Status Profiles
Topic 1: Status profiles in Service Notifications
Topic 2: Status profiles in Service orders
Module 11: DIP Profile
Topic 1: Creation of DIP Profile
Topic 2: Characteristics
Topic 3: Material determination
Module 12: Service Notification
Topic 1: Basic configurations
Topic 2: Shop papers
Topic 3: Catalogue Profile
Topic 4: Partner determination procedure
Topic 5: Field control in Notifications
Topic 6: Additional functions in Notification
Module 13: Service Order
Topic 1: Basic configuration
Topic 2: Settings for Operations
Topic 3: Settings for Components
Topic 4: Planned cost & Actual cost
Topic 5: Settlement Profile
Topic 6: Item Categories
Topic 7: Advance Shipment
14) Outputs in Customer service Module
15) Copy controls in SD
16) Repair Procedure
17) Transaction types and Item categories
18) Counters
19) In-House Repair Process
Topic 1: Basic configuration
Topic 2: Under warranty & Beyond warranty scenarios
Topic 3: Action box functionality
Topic 4: Service order automation
Topic 5: Resource billing
Module 20: Repair-At-Site Process
Topic 1: Basic configuration
Topic 2: Under warranty & Beyond warranty scenarios
Topic 3: Advance shipment process
Topic 4: Resource billing
Module 21: Annual Maintenance Contract Process
Topic 1: Basic configuration
Topic 2: Maintenance plan and execution
Topic 3: Gantt chart
Module 22: Equipment on Loan process
Topic 1: Basic configuration
Topic 2: Integration with SD
Module 23: Sale of service process
