Advance your career in the utilities sector with our comprehensive SAP ISU-CCS Online Training. This course focuses on Customer Care and Services (CCS), a critical module of SAP ISU designed to streamline customer interaction, contract management, and service processes in utility companies. Through this training, you will learn how to handle customer inquiries, manage contracts, process meter readings, billing, and resolve service requests efficiently.
The SAP ISU CCS Course Content is structured to provide both functional and practical insights, guided by industry experts with real-time project experience. Whether you are a beginner or a professional, this course helps you gain the skills required to manage end-to-end customer services in SAP ISU effectively.
After completing the course, we support you in clearing interviews and guide you to achieve SAP ISU-CCS for better career opportunities. We ensure 100% satisfaction with our training approach, offering the best quality real-time online training that prepares you for both practical project scenarios and professional growth. Our commitment goes beyond course completion, providing you with the confidence and expertise to succeed in the SAP domain.
SAP ISU Master Data Over view
Course content
Regional Structures
- Purpose of regional structure
- Postal Regional structure
- Political Regional structure
- Company Regional structure
- Dependencies of Regional structures
Scheduling
Schedule Master Record
- Parameter Record
- Portion
- Meter reading unit
- Creation of the above
Business Master Data
- Business Partner
- Contract account
- Contract
- Creation of Business master data
Technical Master data
- Connection Object
- Premise
- Installation
- Creation of Technical master data
Device Installation
- Technical Installation of the Device
- Billing related installation of the Device
- Full installation of the Device
Move-in & Move-out
- Move-in Introduction
- Move-in Business scenario
- Move-in Processing
- Changes to contract data during Move-in
- Allocation of Contract to installation
CIC Configuration
- CIC Terminology
- CIC Profile: Framework and Compnents
- CIC Customizing: Create Framework
- CIC Visible Compnents
- CIC Customizing: Assign Visible compnents to slots
- CIC Hidden Components
- CIC Customizing: Assign Hidden components to slots
- CIC Customizing: Assign Framework and Component profiles in the CIC profile
- CIC Customizing: Assign CIC Profile to an organizational level in organization management
- Organizational Plan
- CIC Organizational Structure
- Allocate the CIC Profile in the Organizational Plan
- Assigning a CIC Profile to a user id
- Starting the CIC.
Navigation and Application Area
- IS-U Navigator Structure
- Customizing Navigation Area
- Data Environment for the Navigation Area
- Customizing Navigation Area: Context Menu
- Data and Documents in the Navigation Area
- CIC Application Area
- Customizing Application Area
- Defining HTML Calls
- HTML Configuration
- Customer Overview
- Customer Contact
Front Office Process
- Definition
- Example
- Data flow of front office processes
- Data Export and Data Import
- Action Box Call: Data flow
- Data flow clipboard
- Data flow Context Menu
Disconnection/ Reconnection
- Business Scenario
- Process of Disconnection and Reconnection
- Disconnection Triggers
- Disconnection Document and Reference object
- Disconnection Document Component
- Confirm Disconnection Order
- Contract Specific Disconnection
- Create Disconnection Document: Example
- Customizing Processing Variant
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