Boost your career with our comprehensive SAP CRM Functional Training designed to equip professionals with in-demand CRM skills. This SAP CRM Online Training covers key modules such as sales, marketing, service, interaction center, and middleware integration. Learners gain practical exposure to configuring and managing CRM business processes, customer lifecycle management, and data exchange with SAP ERP. The course includes real-time case studies, hands-on exercises, and guidance for certification, making it ideal for both beginners and working professionals.

With our expert trainers and flexible learning methods, you can master CRM strategies that improve customer engagement and business efficiency. Enroll in our SAP CRM Training to become a skilled CRM consultant and advance in today’s competitive job market.

After completing the course, we support you in clearing interviews and guide you to achieve SAP CRM Functional Training for better career opportunities. We ensure 100% satisfaction with our training approach, offering the best quality real-time online training that prepares you for both practical project scenarios and professional growth. Our commitment goes beyond course completion, providing you with the confidence and expertise to succeed in the SAP domain.

Course Duration : 35-40Hours

Module 1: Base Customization

Topic 1: CRM Architecture

Topic 2: Business Partner

Topic 3: Organizational Management

Topic 4: Product Master

Topic 5: Transaction Processing

Topic 6: Activity Management

Topic 7: Partner Processing

Topic 8: Action

Topic 9: Pricing

Topic 10: Billing

Module 2: SAP CRM Sales

Topic 1: Opportunity Management

Topic 2: Copying Control

Topic 3: Quotation & Order Management

Topic 4: Contract Management

Topic 5: Incentive and commission

Module 3: SAP CRM Service

Topic 1: Installed Base Management

Topic 2: Service Agreement and Service contract

Topic 3: Service Plan

Topic 4: Service Order Management

Topic 5: Complaints & Returns

Topic 6: Warranty Management

Module 4: SAP CRM Marketing

Topic 1: Marketing Planner and Campaign Management

Topic 2: Customer segmentation

Topic 3: Campaign Automation

Topic 4: Lead Management

Topic 5: External List Management

Module 5: SAP CRM Interaction Centre

Topic 1: Agent Function

Topic 2: Agent Inbox

Topic 3: IC Webclient Profile

Topic 4: IC Manager Portal

Topic 5: Communication Architecture

Topic 6: Script, Alerts

Module 6: SAP CRM Webclient

Topic 1: UI Concept

Topic 2: Business Role and Authorization role

Topic 3: Navigation Bar Profile

Topic 4: Linking Business role to Org Model

Topic 5: Transaction Launcher

Module 7: SAP CRM Middleware

Topic 1: Middleware overview

Topic 2: Object Managemen

Topic 3: Business Object

Topic 4: CustomizingCondition Objects

Topic 5: Administration Console

Topic 6: Error Handling and Monitoring

Topic 7: Integration