Boost your career with our comprehensive SAP CRM Functional Training designed to equip professionals with in-demand CRM skills. This SAP CRM Online Training covers key modules such as sales, marketing, service, interaction center, and middleware integration. Learners gain practical exposure to configuring and managing CRM business processes, customer lifecycle management, and data exchange with SAP ERP. The course includes real-time case studies, hands-on exercises, and guidance for certification, making it ideal for both beginners and working professionals.
With our expert trainers and flexible learning methods, you can master CRM strategies that improve customer engagement and business efficiency. Enroll in our SAP CRM Training to become a skilled CRM consultant and advance in today’s competitive job market.
After completing the course, we support you in clearing interviews and guide you to achieve SAP CRM Functional Training for better career opportunities. We ensure 100% satisfaction with our training approach, offering the best quality real-time online training that prepares you for both practical project scenarios and professional growth. Our commitment goes beyond course completion, providing you with the confidence and expertise to succeed in the SAP domain.
Course Duration : 35-40Hours
Module 1: Base Customization
Topic 1: CRM Architecture
Topic 2: Business Partner
Topic 3: Organizational Management
Topic 4: Product Master
Topic 5: Transaction Processing
Topic 6: Activity Management
Topic 7: Partner Processing
Topic 8: Action
Topic 9: Pricing
Topic 10: Billing
Module 2: SAP CRM Sales
Topic 1: Opportunity Management
Topic 2: Copying Control
Topic 3: Quotation & Order Management
Topic 4: Contract Management
Topic 5: Incentive and commission
Module 3: SAP CRM Service
Topic 1: Installed Base Management
Topic 2: Service Agreement and Service contract
Topic 3: Service Plan
Topic 4: Service Order Management
Topic 5: Complaints & Returns
Topic 6: Warranty Management
Module 4: SAP CRM Marketing
Topic 1: Marketing Planner and Campaign Management
Topic 2: Customer segmentation
Topic 3: Campaign Automation
Topic 4: Lead Management
Topic 5: External List Management
Module 5: SAP CRM Interaction Centre
Topic 1: Agent Function
Topic 2: Agent Inbox
Topic 3: IC Webclient Profile
Topic 4: IC Manager Portal
Topic 5: Communication Architecture
Topic 6: Script, Alerts
Module 6: SAP CRM Webclient
Topic 1: UI Concept
Topic 2: Business Role and Authorization role
Topic 3: Navigation Bar Profile
Topic 4: Linking Business role to Org Model
Topic 5: Transaction Launcher
Module 7: SAP CRM Middleware
Topic 1: Middleware overview
Topic 2: Object Managemen
Topic 3: Business Object
Topic 4: CustomizingCondition Objects
Topic 5: Administration Console
Topic 6: Error Handling and Monitoring
Topic 7: Integration
