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Module 1: Overview of SAP CRM

Topic 1: Architecture and evolution of SAP CRM

Topic 2: Business Partner

Topic 3: CRM Business Partner Master data

Topic 4: CRM Product Master Data

Topic 5: Business Transaction customizing

Topic 6: AP CRM 7.0 Ehp 1 and Latest Features

Module 2: Introduction to OOABAP

Topic 1: Classes

Topic 2: Inheritance

Topic 3: Interfaces

Topic 4: Polymorphism

Module 3: Business Transaction Programming/ One order Framework

Topic 1: Function Modules for Reading Business Transactions

Topic 2: Identifying relevant FM

Topic 3: Coding using the FM

Topic 4: Function Modules for Modifying the Business Transactions

Topic 5: Identifying relevant FM

Topic 6: Coding using the FM

Topic 7: Function Modules for saving Business Transactions

Module 4: Error/Message Handling

Topic 1: Message Logging FMs

Topic 2: Programming using Messaging FMs

Topic 3: Logging the messages

Topic 4; Searching for messages

Topic 5: Deleting the messages

Module 5: Business Addins in CRM and Programming BADI

Topic 1: Techniques for Finding Appropriate BAdi

Topic 2: Implementing a BADI

Topic 3: Action Profile BADI

Module 6: Introduction to Business Server Pages

Topic 1: Architecture of Business Server Pages

Topic 2: Components of a Business Server page

Topic 3: Controllers

Topic 4: Business Server Page

Topic 5: Page with flow logic

Topic 6: View

Topic 7: Page Fragment

Topic 8: Navigation structure

Topic 9: Application Class

Topic 10: MIME Objects

Topic 11: Page Attributes

Topic 12: Layout

Topic 13: Event Handlers

Topic 14: BSP Programming models

Topic 15: Basic Model

Topic 16: MVC approach